• FAQs

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    I’ve never talked to anyone. I’m used to handling things on my own. Aren’t people who go to therapy weak?

    Not at all. People who ask for help know when they need it and have the ability to reach out. Everyone needs help now and then. You already have some strengths that you’ve used before, that for whatever reason isn’t working right now. Perhaps this problem feels overwhelming and is making it difficult to access your past strengths. In our work together, we’ll help you identify what those strengths are and how to implement them again in what is happening now.

    What’s the difference between talking to you or my best friend or family?

    The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, therapy is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, if you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.

    Why shouldn’t I just take medication?

    Medication alone cannot solve all issues. What medication does is treat the symptoms. Our work together is designed to explore the root of the issue, dig deep into your behavior and teach strategies that can help you accomplish your personal and/or relational goals.

    Medication can be effective and is sometimes needed in conjunction with therapy.

    How does it work? What do I have to do in sessions?

    Because each person has different issues and goals for therapy, therapy will be different depending on the individual. We tailor our therapeutic approach to your specific needs. Usually the first session is a time for asking questions – from the therapist and from you the client. You will get to know one another and what to expect in sessions.

    How long will it take?

    Everyone’s circumstances are unique to them and the length of time therapy can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek therapy in the first place. You can discuss this with your therapist during the first intake session and they will be able to give you a better idea. We like to say that expect to start out with weekly sessions for 2 months and then re-evaluate about the frequency.

    I want to get the most out of therapy. What can I do to help?

    We are so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication is crucial to your success. After all, we only see each other for a session a week. It’s the work you do outside of our sessions that will really help you see your personal growth and development.

    My partner and I are having problems. Should we be in individual counseling or come together?

    If you are concerned about your relationship, and you would both like to work with us, we would initially work with both of you together. After this work, if one of you would like to continue in individual sessions, we could work with only one of you. It is not helpful to move from individual into couple’s work with the same therapist because of potential trust issues. However, one of the great things about working on a team, is that we often are able to refer to another therapist at our center and still work closely together as therapists per your permission.


    What are your rates?
    We range from $120-$150/individual sessions based on 50 minutes and $140-$210 for couples based on 50 – 90 minutes.
    Do you take insurance?
    We are out of network providers. What that means is that you pay the full fee to us and we will provide a billing statement (called a superbill) that you can send to your insurance company for reimbursement. Reimbursement depends on your insurance plan and level coverage. We encourage you to call your insurance plan and ask the following questions
    1. What is my “out of network mental health benefits”?
    2. What is the rate/percentage for reimbursement?
    ​3. Do I need to meet a deductible first?
    4. How/Where do I submit the superbill to start the reimbursement process?


    Here are a few reasons we do not accept insurance:


    ​Insurance companies have limited what kind of care a therapist can provide, by limiting number of sessions and/or length of each session, not to mention what type or mode of therapy is used. Here at Authentic Connections Counseling Center, we prefer to have the freedom in determining the course of treatment in agreement with you the client.
    ​Insurance companies require that the therapist share detailed information about your personal and private life in order to approve your treatment. Most insurance providers will not even approve therapy if you do not meet a mental health diagnosis. Here at Authentic Connections Counseling Center, we place high value on your privacy and want you and your therapist to be deciding on the specifics of your treatment, not your insurance company.
    ​Filing insurance claims takes up a large amount of time and energy. The therapists at Authentic Connections would rather dedicate their focus to providing the best possible treatment to their clients.
    What kind of payments do you take?
    We accept cash, check and all major credit cards as forms of payment. We also accept most FSA and HSA cards.
    What is your cancellation policy?
    If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. Otherwise, you may be charged for the full rate of the session.
    Any other questions?
    Please contact us for any additional questions you may have. We look forward to hearing from you!

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